The authors determined the feasibility of using a single mailing, anonymous postal …

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Biology Articles » Medicine » Emergency Medicine » Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study » Conclusion

Conclusion

- Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study

Anonymous, single-mailing, postal surveys can achieve response rates of about 30% for assessing patient satisfaction following EMS transport with a cost of about $70 and 6 hrs a month. Response rates may be artificially high during initiation of the satisfaction assessment process, but they appear to remain stable during the following time period. Interpersonal communication is an important contributor to patient satisfaction, and should be considered when training EMS personnel to improve patient satisfaction.